MuleTech Pro Privacy Policy

Legal Information & Notices Last Updated: May 2026

Your Privacy Matters

MuleTech Pro Solutions, LLC (“MuleTech Pro,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit muletechpro.com (the “Site”) or interact with MuleTech Pro in any way, including through warranty registration, contact forms, and email communications.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of the Site.

Information We Collect

We collect information in two ways — information you provide directly to us and information collected automatically through your use of the Site.

When you interact with MuleTech Pro through warranty registration, contact forms, or opt-in communications, you may provide us with personal information including your full name, email address, phone number, mailing address, state of residence, product purchased, purchase date, Amazon order number, and installer information. This information is collected voluntarily and is used to service your warranty, provide technical support, and — where you have given us permission — deliver communications from MuleTech Pro.

When you visit the Site, we may also automatically collect certain non-personal information, including your IP address, browser type, device information, pages visited, time spent on the Site, and the referring website. This data is used solely to understand how visitors interact with the Site and to improve its performance and user experience.

How We Use Your Information

MuleTech Pro uses the information we collect to process and service warranty registrations, respond to customer inquiries and technical support requests, analyze website traffic and improve site functionality, and deliver monthly communications including HVAC tips, product updates, and new release announcements — but only to users who have explicitly opted in to receive such communications.

We will never use your personal information for purposes beyond what is described in this Privacy Policy without first obtaining your consent.

Marketing Communications & Your Consent

If you opt in to receive communications from MuleTech Pro during the warranty registration process or through any other channel on the Site, you consent to receive emails, text messages, and other communications from MuleTech Pro Solutions, LLC. These communications may include HVAC tips, product updates, early access to new releases, and warranty-related information.

You may withdraw your consent and opt out of receiving marketing communications at any time by contacting us at hi@muletechpro.com or by following the unsubscribe instructions included in any communication you receive from us. Opting out of marketing communications does not affect your warranty coverage or your ability to receive warranty-related service communications.

MuleTech Pro complies with the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA). We do not send unsolicited commercial messages and will honor all opt-out requests promptly.

Cookies and Tracking Technologies

MuleTech Pro may use cookies and similar tracking technologies to enhance your experience on the Site, analyze website traffic, and improve site performance. Cookies are small data files stored on your device that help us recognize returning visitors and understand how the Site is being used.

You may choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on the Site.

Sharing of Information

MuleTech Pro does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing purposes. We will never sell your data.

We may share your information with trusted third-party service providers who assist us in operating the Site, processing warranty registrations, or delivering communications — such as website hosting providers, email marketing platforms, and analytics services. These providers are contractually obligated to keep your information confidential and to use it only for the purposes for which it was disclosed.

MuleTech Pro may also disclose your information when required to do so by law, or when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect the rights or safety of MuleTech Pro or others, or investigate potential violations of our Terms of Use.

Third-Party Links & Platforms

The Site contains links to third-party websites and platforms, including Amazon.com and authorized resellers. MuleTech Pro is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party platform before submitting personal information. Your interactions with third-party platforms are governed solely by their own privacy policies and terms.

Data Security

MuleTech Pro implements reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

MuleTech Pro retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including servicing your warranty and delivering communications you have opted into. If you request deletion of your data, we will remove your personal information from our active records within a reasonable time, except where retention is required by law.

Your Rights and Choices

You have the right to request access to the personal information MuleTech Pro holds about you, request correction of any inaccurate information, request deletion of your personal data, and opt out of marketing communications at any time. To exercise any of these rights, please contact us at hi@muletechpro.com. We will respond to all requests within a reasonable timeframe.

Children’s Privacy

The Site is not directed to individuals under the age of 13. MuleTech Pro does not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete that information from our records.

Changes to This Privacy Policy

MuleTech Pro reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date at the top. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

MuleTech Pro Solutions, LLC hi@muletechpro.com muletechpro.com

Response time: within 24–48 hours